![]() I don't want to cancel my CCleaner account - I have been using their product for over 20 years. She made a suggestion to go to the "Manage Account" part of my one healthy computer's active CCleaner and there I could gain access to my Account and change the information _the computers which are on the account - UNFORTUNATELY, the only option I could find there is to cancel my CCleaner subscription. I was thrilled to receive a response yesterday morning and CCleaner's Neri said that she would help me through to the end. Now the saga continues - somewhere I found a "Contact Support" box to click on - sadly, I cannot remember where I found it - and I was able to send an email through to CCleaner's Support Line. I NEED TO SAY HERE, that although Jennifer was unable to help me, SHE WAS JUST LOVELY and I cannot fault her attitude and helpfulness. I went back to the chat line and Jennifer tried to help again but ultimately, she also said that I should take my PC to a Computer technician.īy the way, I contacted computer technician in town and he told me that only CClener can give me access to my CCleaner account. I tried the chat function on the CCleaner login page (which I cannot even find now as I just looked for it again) and I chatted with CCleaner's Jennifer and after a couple of days of back and forth chatting, she told me that someone would call me - CCleaner's James called me the first night from Europe (I think) and he just told me that I had to take my computer to a Computer Technician and before I could ask him anything he simply hung up on me - no goodbye or thanks for calling, nothing - the line simply went dead. ![]() I tried to find a contact phone number but the 13 number is not connected according to my phone company. SO WHAT HAPPENED WHEN I TRIED TO LOG IN ? You might have guessed the answer - I get the red "Email or password is unrecognized" note. ![]() So I simply downloaded CCleaner Pro as a trial version and then tried to activate the licence, but Ccleaner told me that I had no licences left to activate.so I tried to login to my account to deactivate 3 computers and put this refurbished computer onto the account. This week, I was working on our computers, two of which had died and a third which I replaced the hard drive and had to reinstall win 10 and all other software, so I need to get into my account to change the computers which are on the licence. I had no urgent need to access my account at that stage, and simply assumed that when I needed it next, I expect that they would have sorted it out. that is the reason you are unable to access" your account. We has been unable to log in for a good 12 months.īack in August 2021, I actually took screen shots of what was happening and sent them to CCleaner Support - their response at the time was that "we are having maintenance of this feature on our website. We have a premium bundle including Speccy, Recuva and Kamo, and the Licence is paid up until. Hey everybody, I've been trying to log in to my CCleaner premium account but each time I try, I get the red "Email or password is unrecognized" note.
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