![]() I received upgrades to TI 2014 for all licenses. It is most important that the instructions on the page are followed. Try the other suggestions first, but if all else fails the cleaner is available from here. The cleaner will remove 2010 and also disable any other Acronis products you have installed. There are two further things that can be tried, installing 2014 over the top of 2010 and using the Acronis Cleaner utility. ![]() The first question is, do you log in to access your desktop or when you boot your desktop automatically appears?ĭo you have more than one user on this PC and if you do, are they able to install TI?Īre you selecting an 'all users' install or a single user install? If single user, try the 'all users' option, because this places a couple of True Images files in a different folder, it sometimes means there are no more permission installation problems. Is your 2014 version an upgrade or full version? If an upgrade, do you have the 2010 OEM serial number? Just to make sure, this PC is not provisioned by a corporate IT department, just checking as they may have disabled some installation options.Īt the moment there appears to be a setting on your PC that is not allowing you access to install TI 2014. So, my question is: How can I get my software installed again? I am not interested in the 2014 version as I have no interest in cloud storage or Windows 8 compatibility (I run Windows 7 Pro) and, apart from all that, I was perfectly happy with my 2012 version as it did everything I needed.Īny help with this will be greatly appreciated. I cannot and will not accept being 'prevented' from re installing my software. ![]() Call me Mr Cynical if you like but it was as if Acronis, after checking pre-install for the "latest version" of my software, shut me down deliberately as 2012 is no longer supported. No errors wizard simply refused to continue. After rolling back my PC and updating Windows etc, I then discovered on trying to make a new updated image that True Image was no longer recognising my internal data backup drive (D:) as a destination - only as a source drive! Unable to find a way to sort this mystery out I decided to uninstall / reinstall True Image 2012 in the hope of fixing that problem only to then discover that the installation wizard for 2012 refused to let me continue the installation beyond the software key input section! It did this by ghosting out the "next" button making progress impossible.
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